Shipping & Returns

Shipping & Delivery

► Standard Delivery
▪ AED 13
→ Delivered within 1-3 days
→ FREE SHIPPING on orders above AED 250


► In-store Pickup

▪ FREE INSTORE PICKUP on all the orders
→ All products are also available in-store anytime

Brands District in partnership with our couriers wants to make sure that our customers are happy. We are strongly committed to delivering within the time frame mentioned above. However, there are times that you may experience a short delay in receiving your shipment due to customs clearance, force majeure or if they are not able to contact you in time of delivery. We arrange daily deliveries except for Sundays and UAE Public Holidays.

If you wish to change the address before the shipping process, our Customer Care Team will be happy to assist you. If you received a confirmation that your order has been dispatched, please note that any request to change the shipping address will no longer be accepted.

We accept bulk orders; however we are unable to shoulder the shipping cost. For bulk orders, you may contact our Customer Care Team at +971 503809140 to confirm the shipping cost as it may vary depending on the weight or measurement (whichever is higher).

In our end, once we receive a bulk order, we will email you back with the details of the shipping cost prior to processing your order. Once agreed, you will be responsible for accepting the delivery.  

Returns & Cancellation

You can place an order for electronic accessories through our website by browsing our catalog, selecting the items you want, and adding them to your cart. Once you're ready, proceed to checkout, enter your shipping information, and choose a payment method. Alternatively, you may place an order by contacting our customer service team via phone or email.

If you need to modify or cancel your order, please contact our customer service team as soon as possible. Orders can typically be modified or canceled within a short period after placement, but once the order is processed or shipped, changes may no longer be possible.

You can contact our customer support team via several methods:

  • Phone: Call our support hotline during business hours.
  • Email: Send an email to our support address, and we’ll get back to you as soon as possible.
  • Support Form: Fill out the support form on our website with details about your issue.